For all orders outside of Sydney, Please read terms and conditions before ordering.

FAQ

Do I get a tracking number?
We have our own delivery drivers that we mostly use and you may not receive a tracking number for your purchase. If you have any questions about your order or delivery please email us.
Will my order be delivered on the exact chosen delivery date?
Delivery date chosen is an estimate for delivery and we cannot guarantee that your item will be delivered on the chosen delivery date.
Do you ship interstate?
Yes! however we cannot guarantee that your parcel will arrive on the chosen delivery date, they will arrive on the closest date possible if not on that day. 
 
What does unfulfilled order status mean?
Unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. Each item is hand made to order specifically and shipped the morning of your chosen delivery date. 
 What time will be order arrive?
Orders are usually delivered between business hours Monday - Sunday unless we have received a request for a specific delivery time.  
 
What if nobody is home for delivery?
Hearts of Cupid record all deliveries and we will not be held liable or responsible for loss or damage arising, if parcels must be left unattended.
We highly stress that you ensure the receiver is at the delivery address, as chocolate cannot be left in outdoor temperatures.
We will also not be held responsible for anything happening to our products when the parcel isn’t received upon delivery; examples- incidents arising from 'returned, melted, infested or undelivered’. If there is no place to leave deliveries, they will be returned to Hearts of cupid HQ and you will need to rearrange delivery and a delivery fee will apply again. We cannot guarantee that a second attempt for delivery can be made on the same date if this is the case you will need to re purchase the whole order for a later date as we do not keep perishable items.
Can I cancel an order?
Orders can be cancelled up to 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.
Cancellation of order incurs a $50.00 administrative fee. Money will be refunded less this fee.
If cancellation notice is received at less than 48 hour notice - cancellation is void.
A cancellation notice must be placed in email to heartsofcupid@outlook.com.au
Orders cannot be cancelled or changed on the day of delivery. In the event that the customer needs the box cancelled or re-delivered on the day of the delivery, the customer will be charged the same price for an additional box to be sent out.
We do not offer cash refunds under any circumstances. Store credit may be issued.
 
Do you leave orders at the local post office?
No, we will not under any circumstance leave orders at the post office. 
Can I put my chocolate heart in the fridge? 
We do not recommend refrigerating your chocolates,however, if you do, please keep in mind that Nutella and Peanut Butter will become hard when refrigerated exactly as it would in a jar if placed in a fridge. The heart will be harder to crack and the contents inside will be hard. Our chocolates are best stored in temperates between 15 and 20 degrees. 
Why has my chocolate turned white?
Chocolate turns white when the cocoa butter within the chocolate has separated toward the surface. It is often referred to as ‘chocolate bloom’. There are several causes, most often occurring as a result of warm storage conditions. Despite its appearance, chocolate that has “bloomed” is still safe to eat.
Ingredients
What if there is an ingredient I want that is not listed on the site?
Send us an email at heartsofcupid@outlook.com.au with the ingredient you would like to add. We are constantly receiving emails with wonderful ingredient suggestions and if there is an ingredient that is very popular we add it to our site!
Do you have a store location?
Hearts of Cupid is based out of a facility in Alexandria where we make our chocolate, however at this stage we do not have pick up available. Orders are taken online only and shipped to your door.
What happens if i forgot to use a discount code and I already completed the sale?
Its too late, Discount codes must be entered at the time of checkout. This cannot be corrected once the transaction is complete.

Orders outside of Sydney

Orders outside of Sydney will be sent on the closest possible date to chosen date.

We do our best to package our chocolates safe for delivery  however we cannot control how they are handled in transit. Please keep in mind that perishable items may be damaged in transit and by placing an order through our website you are agreeing to take a risk that the chocolates may arrive late and or damaged.

 

Delivery Estimates from Sydney

Sendling to

Usually it takes

Adelaide

1 to 2 business days

Albury

1 to 2 business days

Bendigo

2 to 3 business days

Brisbane

1 to 2 business days

Bundaberg

2 to 3 business days

Cairns

3 to 7 business days

Canberra

1 to 2 business days

Central Coast

Same or next business day

Coffs Harbour

1 to 3 business days

Darwin

4 to 12 business days

Geelong

2 to 3 business days

Gold Coast

1 to 2 business days

Hobart

4 to 6 business days

Launceston

4 to 6 business days

Mackay

2 to 3 business days

Maryborough

2 to 3 business days

Melbourne

1 to 2 business days

Newcastle

Same or next business day

Northern Rivers

1 to 2 business days

Perth

7 to 10 business days

Port Macquarie

1 to 3 business days

Rockhampton

2 to 3 business days

Sunshine Coast

2 to 3 business days

Sydney

Same or next business day

Toowoomba

1 to 2 business days

Townsville

3 to 7 business days

Wollongong

1 to 2 business days